Sir Richard, Chairman of the Virgin Group and founder of Virgin Mobile Canada said, "I’d like to congratulate Rogers for removing one fee that never made sense, but I’m perplexed to hear that they’ve replaced it with another equally confusing one. I suppose that they hoped by putting ’Government’ in the title that people would assume the fee is legitimate. It clearly states in Rogers’ own advertising fine print that ’It is not a tax or charge that the government requires Rogers to collect.’ Are they deliberately trying to mislead the public?"
"We encourage Rogers to think again," continued Branson. "Canadians are smarter than that and they deserve to be treated better. At Virgin Mobile we don’t make up fees and we’re always clear about what our customers are being charged for."
The challenge from Branson is being backed up by a new national ad campaign from Virgin Mobile that directly calls out Rogers’ bogus fee and asks for honesty to replace the smoke and mirrors. As well, Virgin Mobile will approach relevant industry authorities to discuss its concerns and the establishment of more stringent standards to protect consumers.
"We’re proud of the mobile phone service we provide," said Robert Blumenthal, President, Virgin Mobile Canada. "We innovate and put customers first, delivering everything people need without being sneaky. We love our customers and treating them properly is just the right thing to do. If you’re with Rogers today, we’re not surprised that you might be scratching your head. We invite you to switch over to us and see what mobile phone service should really be like." [November 9, 2009]
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