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What’s the Recipe for Achieving Optimal Business Value in IT Outsourcing?

Global 5000 companies spend billions of dollars on IT services from external vendors annually as enterprises have been increasingly outsourcing at least some of their IT functions. As outsourcing grows, companies need to determine the payoffs — and potential pain.

Since 2004, Aberdeen has been quantitatively tracking IT planning issues. There seem to be five major reasons why enterprises choose to outsource some or all of their IT.

  • Focus on core competencies,
  • Save money,
  • IT resource constraints,
  • Time-to-market, and
  • Culture wars.

    In spite of these options, many enterprises tell us they have never done a serious make-or-buy outsourcing decision on any segment of their IT requirements.

    AberdeenGroup is conducting a survey that will measure the business value of IT outsourcing. The study will benchmark the Global 5000 across industries, looking at why organizations do and do not engage in outsourcing, how they derive business value from the outsourced IT functions, and how they manage the complex and wrenching changes outsourcing can cause.

    Has the outsourcing of an IT function given your organization satisfaction? Or pain? Are you considering outsourcing as part of your IT strategy? Take the Survey at http://www.aberdeen.com/survey/outsource/

    Each respondent can receive a complimentary electronic copy of the findings, which will be published in The Business Value of IT Outsourcing Benchmark Report, to be published in August 2006. All respondents’ identities and those of their companies will be kept anonymous.

    The Business Value of IT Outsourcing’ will summarize the findings on why IT some outsourcing projects become sub-optimal and how companies are aligning their outsourcing contracts and operations to maximize measurable business value. It will also include recommendations for companies on how they can improve their outsourcing performance and maturity based on peer experiences. In short, the findings will lead us to answers on how companies can gain and maintain business value.

     [July 14, 2006]


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