VideoGAMESCanada.ca:
 


 
NEWSLETTER:
Email:

News

eBay Announces Plan to Consolidate North America Customer Service Operations

eBay, the world’s largest e-commerce marketplace with 88 million active users, announced plans to consolidate its North America customer service facilities. The action is expected to capture efficiencies, expand support to customers and facilitate the delivery of new service programs focused on improving the eBay customer experience.

The consolidation will result in the closure of eBay’s Vancouver, Canada facility. The Vancouver facility, which employs approximately 700 customer service agents, is expected to close by Sept. 30, 2009. It is eBay’s intent to increase the number of employees at its Salt Lake City facility, which currently employs more than 900 customer service agents, and at certain other facilities globally.

"We are working aggressively to deliver a better customer experience for eBay buyers and sellers," said Chad O’Meara, vice president, Customer Service, eBay Marketplaces. "While it is a difficult decision to close our Vancouver facility, we believe that consolidating our North America customer service operations will help accelerate our efforts to continually exceed buyer and seller expectations."

The company expects to maintain current support levels and does not anticipate any disruption to service as a result of this change. eBay’s customer support operations within its payments and communications businesses, PayPal and Skype, will not be impacted.

eBay Marketplaces is focused on strengthening customer service provided to sellers and buyers. The consolidation of service centers will enable eBay to improve first-contact resolution for all U.S. customer service needs, strengthen top seller account management and expand recently introduced phone support.

 [May 6, 2009]


Send this IT news to a friend
Recipient :
(enter the e-mail address of the recipient)

From 
(enter your name)

(enter your e-mail address)

 

Other IT news about eBay

  • Holiday Shoppers Look to Showrooming for the Best Deals this Year (October 31, 2014)
  • eBay Inc. Names Dan Schulman to Lead PayPal (October 1, 2014)
  • eBay Inc. to Separate eBay and PayPal into Independent Publicly Traded Companies in 2015 (September 30, 2014)
  • eBay Inc. Names Craig Hayman as Head of eBay Enterprise (June 25, 2014)
  • David Marcus Stepping Down as Head of eBay Inc.’s PayPal Business (June 10, 2014)
  • eBay Integration Released for 3dcart eCommerce Websites (June 5, 2014)
  • eBay Inc. and Carl Icahn Settle Proxy Fight (April 11, 2014)
  • eBay Enterprise Expands Operations in Canada With New Automated Fulfillment Center (March 28, 2014)
  • eBay, Google and Walmart Endorse GS1 US Guide for Improving Online Commerce (March 26, 2014)
  • PayPal + eBay Better Together - eBay Inc. Statement March 19, 2014 (March 20, 2014)
  • Statement by Pierre Omidyar, eBay Inc. Chairman of the Board (February 28, 2014)
  • Carl C. Icahn Issues Open Letter To eBay Stockholders (February 28, 2014)
  • Amazon Sites Visited by 1 in 5 Global Internet Users in June (August 18, 2011)
  • eBay Inc. Completes Acquisition of Magento (August 18, 2011)
  • Retailers looking to embrace more channels in the race to diversify online (May 26, 2011)
  • eBay to Acquire GSI Commerce (March 29, 2011)
  • Paul Allen’s Interval Licensing Files Patent Infringement Lawsuit Against AOL, Apple, eBay, Facebook, Google, Netflix, Yahoo, YouTube and others (August 31, 2010)
  • Interval Licensing Files Patent Infringement Lawsuit Against Web Search Companies (August 30, 2010)
  • eBay Chooses CT TyMetrix for Matter Management and e-Billing (August 24, 2010)
  • eBay Supports Resolution to Protect Small Internet Businesses (July 30, 2010)
  • eBay Opposes Legislation Imposing New Taxes and Regulatory Burdens on Small Businesses (July 5, 2010)
  • eBay Canada launches first ever search for Canada’s brilliant buyers (May 20, 2010)
  • Shopping Online — a Growing Wave (April 22, 2010)
  • eBay Inc. Completes Sale of Skype (November 20, 2009)
  • Shopster e-Commerce Introduces New Listing Manager for eBay (November 9, 2009)
  • eBay Inc. Signs Definitive Agreement to Sell Skype in Deal Valuing Communications Business at $2.75 Billion (September 2, 2009)
  • Mercent Launches Enterprise Seller Tools for eBay and PayPal (November 27, 2008)
  • eBay names Andrew Sloss Country Manager for Canada (April 22, 2008)
  • Yahoo!, eBay and PayPal Join Forces to Fight E-mail Fraud and Phishing Scams (October 8, 2007)
  • Yahoo!, AOL, eBay, & Travelocity To Teach "How to Win Online" in Atlantic Canada (April 25, 2007)
  • eBay Canada Launches Search for 2007 Entrepreneurs of The Year (March 29, 2007)
  • Google and eBay Sign Multi-Year Agreement (August 28, 2006)
  • Book: Could You Lose $27,000 on eBay? (February 17, 2006)
  •  

    Website based on SPIP, an Open Source program under GNU/GPL licence
    GADGETS: