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As the handheld mobile device has evolved from pager to cell phone to smartphone to mobile computing asset, enterprise mobility management has become increasingly vital to maintaining core business operations. On the one hand, companies need to be concerned about the potentially harsh consequences related to GRC (Governance, Risk Management, and Compliance) violations or the security of confidential and proprietary data on mobile devices. On the other hand, this concern must be tempered with the acceptance that mobile devices must be supported and utilized to maintain the productivity of mobile and remote workers.
"The enterprise productivity gains enabled by a well-supported mobility initiative cannot be ignored," said Andrew Borg, senior research analyst, Aberdeen. "Our research shows that even in these challenging economic times, top performers would rather outsource the management of their mobility services, not turn off their smartphones."
Enterprise mobility management will continue to be of paramount importance as organizations face conflicting demands to increase employee productivity, support greater mobility, and utilize more powerful mobile devices. These challenges must be met while simultaneously securing mobile devices and wireless networks, maintaining full regulatory compliance, and reducing overhead costs. This research benchmark provides guidance to measure an enterprise mobile management initiative as Laggard, Industry Average, or Best-in-Class, then follows with a clarion call to action for companies at each level of solution maturity. [January 15, 2009]
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