Breaking the mold of traditional, one size fits all, services offerings, Dell (NASDAQ:DELL) launched Dell ProSupport , a globally consistent, customer-driven support offering that spans Dell’s commercial product and solutions portfolios. Dell has distilled more than 10 service offerings down to two customizable packages with flexible options for service level and proactive management.

For the first time, Dell customers can customize and tailor services to fit their technical expertise. Competitive portfolios are unnecessarily complicated and force customers to select from a generic set of options that are less easily adaptable. Dell’s ProSupport offerings will be available soon in Canada through the channel and will address the specific needs of channel partners and their customers.

ProSupport for IT, an offering designed for technical experts, includes 24/7 support options such as Fast-Track Dispatch, a service that speeds resolution for certified IT professionals by quickly dispatching parts and Dell technicians to their location. For organizations without a dedicated IT department, such as some small- to medium-sized businesses,

ProSupport for End-Users includes how-to software and collaborative support for common applications and tasks such as Microsoft Windows Small Business Server, Intuit QuickBooks and wireless access configuration. Additionally, direct access to certified technicians in the Dell Expert Center help customers focus on their business, not their IT.

ProSupport goes beyond reactive problem resolution and hardware support to include proactive management. With the right options, customers can reduce technical incidents by as much as 37 percent and critical downtime by as much as 48 percent. As organizations increasingly rely upon standards-based equipment to empower people and processes, Dell ProSupport also delivers new levels of quality and choice by offering modular options and recommended solutions to address daily IT challenges. Options for mission critical data centers, mobile/remote sales teams and virtualized environments provide proactive support while helping to simplify everyday operations.

Dell ProSupport will be available to Dell Registered Partners (when the program launches in Canada in the near future), corporate and small- and medium-size businesses and public organizations. To learn more about Dell ProSupport, please visit www.dell.ca/prosupport.

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