Avaya Collaborative Cloud framework enables customers, channel partners, service providers and developers to use, build, deliver and enhance cloud collaboration solutions based on Avaya applications, platforms and infrastructure. The framework allows a wide range of flexible, cloud-based deployment and utilization options to accommodate diverse market segments and needs. Using Avaya’s collaboration and contact center applications and network architecture in Collaborative Cloud models, enterprises, service providers and small businesses can drive efficiency, productivity and revenue growth.
As part of the Collaborative Cloud, the new AvayaLive suite of solutions focuses on unique, public cloud-based communications and collaboration services. The suite includes:
- AvayaLive Connect - a new, fully-integrated, unified communications solution for small businesses that includes voice, voice conferencing, messaging, video, mobility, presence and more. The solution supports PC, Apple Mac, iOS and Android devices; multiple offices and remote and mobile employees. The entire solution can be easily ordered, downloaded and accessed through the Web. AvayaLive Connect is currently in trials and is planned for general availability in the U.S. market by mid-2012.
- AvayaLive Engage - formerly known as web.alive, the Web-based, immersive collaboration environment adds new features and capabilities. The solution enables participants to use personalized avatars in a 3D environment to engage in collaboration activities such as meetings and creative sessions, sales and customer service, HR training and recruiting. The new features of AvayaLive Engage include:
- Support for Apple Mac OSX operating systems and Safari browsers
- Video collaboration and conferencing
- Video streaming, sharing, and synchronized playback
- Enhanced collaboration tools
For enterprise-grade private or hybrid clouds, businesses and cloud service providers can use Avaya Virtual Enterprise Network Architecture (VENA) and Avaya Aura as the foundation. Avaya VENA enables enterprises or hosting companies to deploy a standards-based private cloud infrastructure that can be extended enterprise-wide from the data center all the way to the desktop. Avaya Aura provides the core communications platform to centralize and deliver unified communications and contact center applications. Avaya Communications Outsourcing Solutions can also be provided to enterprises as a private, managed cloud service.
Avaya is working with companies like Orix Rentec, the largest high tech equipment rental and leasing company in Japan. The two companies recently announced a service provider agreement for Avaya’s video collaboration solution featuring the Avaya Flare Experience. Based on this agreement, ORIX Rentec will provide the Avaya Flare Experience Cloud Service, one of the world’s first services to provide the Avaya Flare Experience as a cloud-based offer. The service will enable customers to speedily adopt a secure collaboration solution with limited startup cost, without having to own or operate their own infrastructure.
AvayaLive Connect and AvayaLive Engage are the first of a growing list of public cloud services that will be offered on AvayaLive.com. Additional components of the Avaya Collaborative Cloud framework — including new solutions, offers and partners — will continue to roll out throughout the year.
The announcement highlights Avaya’s commitment to bringing The Power of We to every Avaya customer, helping businesses drive faster collaboration, smarter decisions and better business results.
"The Collaborative Cloud formalizes Avaya’s cloud strategy. It expands our current portfolio of cloud-based solutions to encompass new offers from the public cloud. Over the year, we will continue building new cloud-based solutions in a variety of highly flexible delivery models, enabling our customers and partners to access, utilize and extend the value of Avaya’s applications, platforms and infrastructure."
Brett Shockley, senior vice president and general manager, Applications and Emerging Technologies, Avaya
"AvayaLive Connect was the best fit to support our many needs: for a mobile workforce who needs to be connected by cell phones, for a new store where we need to appear as if we are physically there, and for conferencing with volunteers and board members. AvayaLive Connect allows us to do all those things and more. The installation was simple and easy — almost instantaneous. It allows us to be more productive and gives us a very simple solution for what used to be a very complicated problem."
Brenda Gould, Executive Director of Habitat for Humanity of Greater Lowell (Massachusetts)
"MIT Sloan School of Management recognizes the need to prepare business professionals to navigate today’s and tomorrow’s organizations to a safe and profitable future. Our collaboration using AvayaLive Engage for MIT Sloan’s Executive Education program focuses on exploring how we can harness technology to create learning solutions that match the characteristics of the world we live in, that support the way we truly learn and allow employees and students to access learning when and where they prefer. With AvayaLive Engage, MIT Sloan Executive Education is investigating how its high-touch, interactive, physical learning experience can be complemented with innovative online components." [March 29, 2012]
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