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Nortel Earns Dual Recognition From Frost & Sullivan for Customer Value Enhancement in Unified Communications and Enterprise Telephony

Frost & Sullivan selected Nortel as the recipient of two 2006 Customer Value Enhancement Awards in the North American Unified Communications Applications as well as the Enterprise Telephony Channel Support markets.

"Nortel receives the Customer Value Enhancement Award in the Unified Communications Applications Market for helping companies of all sizes achieve their unified communications goals, simply and efficiently," says Frost & Sullivan principal analyst Melanie Turek. "By developing new applications and entering into strategic partnerships, Nortel is giving its customers access to innovative, integrated solutions that optimize day-to-day business communications-and, ultimately, operations, too."

For instance, Nortel’s Multimedia Communications Server (MCS) is one of the most mature and innovative unified communications applications available today. It seamlessly integrates voice, video, Web and audio collaboration, and personalization - all powered by both PC-based and telephony-based presence information.

Among its many strategic partnerships, Nortel’s alliance with Microsoft for unified communications further solidifies Nortel’s leadership position in the space. The Innovative Communications Alliance (ICA) allows the two companies to share intellectual property and jointly market and sell the resulting solutions. This partnership positions the vendor well in the fast- changing unified communications market, and the combined power of the two companies should strengthen and speed the development of new and more robust unified communications products.

This partnership is also key to the second Customer Value Enhancement Award Nortel receives in the North American Enterprise Telephony market. The Award recognizes Nortel’s ability to offer its customers a range of robust and advanced IP telephony solutions with investment protection, all the while providing adequate support and growth potential for its channel partners.

 [November 15, 2006]


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