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CRTC orders rebate for Bell Canada, Bell Aliant, Telus and MTS Allstream’s home telephone customers and approves a plan to bring broadband Internet to 287 communities

Canadian Radio-television and Telecommunications Commission (CRTC) directed the large telephone companies to rebate $310.8 million to their urban home telephone customers. At the same time, the CRTC has approved a plan for the deployment of broadband Internet service to 287 rural and remote communities.

"This announcement is a positive solution for Canadian consumers," said Konrad von Finckenstein, Q.C., Chairman of the CRTC. "Subscribers of the major telephone companies in urban areas will enjoy a rebate on their home telephone service. And residents in hundreds of rural communities will soon be able to take advantage of the many social and economic benefits broadband Internet access provides."

Over the next four years, broadband Internet service will be rolled out to communities where it is currently not available. This service will be comparable to urban areas and fast enough to link residents to telehealth services and bring about business and educational opportunities. The large telephone companies will use funds that have accumulated in their deferral accounts to pay for these initiatives.

The companies will make investments totalling $421.9 million to expand their networks: Bell Canada and Bell Aliant Regional Communications will connect 112 communities in Ontario and Quebec; Telus Communications Company will connect 159 communities in British Columbia, Alberta and Quebec; and MTS Allstream Inc. will connect 16 communities in Manitoba.

The CRTC has ordered the companies to rebate the remaining funds to their existing customers residing in urban areas. The rebate must be credited within the next six months and will range from approximately $25 to $90 per subscriber.

In addition, the companies are already investing $35 million from the deferral accounts in initiatives designed to make telecommunications services more accessible to Canadians living with disabilities.

"The question of how the funds in the deferral accounts should be allocated was hotly debated. Our decision to rebate consumers was contested all the way to the Supreme Court of Canada. We are pleased that the Court confirmed our jurisdiction in this matter, clearing the way for the distribution of the funds," Mr. von Finckenstein added.

 [September 1, 2010]


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  • TELUS extends location based services to help clients in Quebec find destinations and family (June 7, 2007)
  • Community health care workers get injection of wireless technology innovation (May 25, 2007)
  • TELUS Names Alcatel-Lucent System Integrator for Subex Azure’s IP Broadband Service Provisioning Solution (May 23, 2007)
  • Telus invests $23 million to expand and upgrade wireless digital network in Quebec (May 2, 2007)
  • TELUS partners with the Government of Alberta on one of the largest audiovisual projects in Canadian history (April 24, 2007)
  • TELUS applies for local phone service deregulation in Calgary, Victoria, and Rimouski (April 17, 2007)
  • TELUS launches new wireless tool for Canadian financial institutions that lets their customers bank on the fly (March 28, 2007)
  • TELUS TV expands digital content with Broadbandtv deal (March 20, 2007)
  • TELUS green challenge will save millions of sheets of paper (March 20, 2007)
  • Telus announces five-year contract with Best Buy (January 31, 2007)
  • Lenovo-Telus deal extends Wireless High Speed service to ThinkPad notebook users (December 18, 2006)
  • Telus sets 2007 financial and operating targets (December 14, 2006)
  • TELUS investing $600 million to enhance broadband infrastructure (September 8, 2006)
  • Members of SQET ratify new contract with TELUS (September 1, 2006)
  • TELUS signs $8.3 million contract with ATB Financial for voice and data IP services, call centre (August 30, 2006)
  • TELUS and XM Canada launch Canada’s first streaming mobile radio service (July 7, 2006)
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