Agile Customer Needs Management enables customers to easily capture and prioritize product ideas, customer feedback and product requirements from internal sources including product managers, engineers, sales and executives and external sources such as customers, design partners and suppliers.
This new module helps ensure product teams can capitalize on key product and innovation opportunities by managing and optimizing the ideation processes via a collaborative environment designed to facilitate the capture, collaboration, conceptualization, design validation and prioritization of customer needs, product ideas, customer feedback and product requirements.
Agile Customer Needs Management provides multiple Enterprise 2.0 features such as tagging, reviewing and comments and an easy-to-use Web 2.0-based user interface to enable a collaborative, open-innovation platform.
Agile Customer Needs Management supports the innovation process for products across many industries including high tech, life sciences, consumer goods, retail and industrial manufacturing. The product also includes functionality for managing specifications and quotes for custom products for engineer-to-order divisions of hi-tech and industrial manufacturing companies.
Leveraging Oracle Universal Content Management and Oracle’s AutoVue Enterprise Visualization, Agile Customer Needs Management enables customers to collaborate, view, and digitally annotate any product information and engineering drawings to facilitate multi-disciplinary document collaboration.
Agile Customer Needs Management is integrated with both the PLM process and Product Value Chain to help ensure traceability and an integrated idea-to-design to launch a closed loop product development process.
Oracle’s Agile Customer Needs Management is currently available. [June 21, 2010]
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